Information on Openreach charges & TNBN Annual Break Fix Maintenance contracts and one-off charges for remote log in services on SIP Trunks, 0800 Numbers and Hosted Cloud phone services including Cisco Webex.
TNBN Telephone Engineers, Maintenance & Support
CALL 0800 019 5562 IF YOU HAVE A FAULT WITH YOUR TELEPHONE SYSTEM OR NEED REPLACEMENT OR NEW EXTENSIONS
Openreach Charges
Openreach time related engineer visit for fibre £220 not relating to a fault on their network
Openreach time related engineer visits for analogue, ISDN2 and ISDN30 £180 not relating to a fault on their network
ON-SITE Telephone System Annual Break Fix Maintenance Contract – Bespoke packages – Contact us for a quote
Advantages with TNBN Engineers & the Break Fix Maintenance Contract
TNBN has the EU recommended £10 million liability insurance to work in building such as schools, hospitals and businesses.
We have the ability to dial in to most onsite systems for diagnostics and fault reporting. We are also able to offer an emergency divert for all of your incoming calls to an alternative telephone number of your choice during an outage of normal service if your landlines or SIP Trunks service are with TNBN.
TNBN have a team of highly qualified and experienced 3rd party engineers on hand to deal with any type of fault or issue you may have.
TNBN 3rd party engineers are fully experienced on the installations of new on site phone systems and cabling including Cat5/6 within the UK.
TNBN is a nationwide telecommunications company offering national maintenance coverage for the following systems:
PANASONIC
SAMSUNG
BT
NEC
AVAYA
ALCATEL
TNBN Competitive IT Phone System Engineer Pricing with a Break Fix Maintenance Contract in Place.
For work outside of the System Break Fix Maintenance contract, such as installation of new extensions, replacement cables, system programming, construction charges etc, TNBN 3rd party IT engineer charges are £275 for a call out charge up-to 4 hours, capped at £450 per day for work outside the 4 hours, Monday to Friday from 8am – 5pm, with a FREE site survey, if required.
Remote access charges with a TNBN annual Break Fix Maintenance contract in place are charged at £90 per hour capped at £375 per day.
All fees above do not include cables (£2 per metre) and sockets (£75 each) and conduit (£5.50 per metre) if required. TNBN 3rd party IT engineer‘s working on Saturday, Sunday, bank holidays, and any work after 6pm Monday to Friday may charge a further £80 per hour overtime fee.
All costs quoted are exclusive of VAT.
Charges for new IP handsets including license fees.
- Panasonic NT321 = £65
- Panasonic NT511 = £95
- Panasonic NT553 = £130
- Panasonic NT556 = £160
- Wi-Fi Units (if required to operate IP phones over Wi-Fi if no CAT5/6 e networks sockets are available) £99 per unit.
- Engineer call out fee of £275 applies and includes fitting up-to 4 hours – Work beyond 4 hours is charged at £450.
Sip Trunks – one off remote charges – No Annual Break Fix Maintenance contract required
Redirecting calls to a new number £4.99 – one way
0800 numbers – one off remote charges – No Annual Break Fix Maintenance contract required
Redirecting calls to a new number £4.99 – one way
TNBN Cloud Hosted PBX – one off remote charges (includes changes to Cisco Webex Phone services) – No Annual Break Fix Maintenance contract required
Changes to auto attendant £49.99
Changes to a hunt group £49.99
Changing names or extension numbers £19.99
Adding people / numbers to a remote address book £19.99
Adding voicemail to email £19.99, per user
Changes to Voicemail £19.99, per user
Changes to rerecord a pro message voicemail system £49.99
Adding Cora for click to dial calls from web browser or CRM or online address book £99
Adding a Tannoy / paging announcement license £49.99
Redirecting calls to a new number £4.99 – one way
Adding any other new additional service that requires remote set up £24.99
Adding new handsets – on-site installation required £225 (includes programming) + the cost of the handsets which we can quote upon order
All costs quoted are exclusive of VAT
TNBN Policy on identity when visiting a customer premises
- Policy on proof of identity
All TNBN engineers undergo pre-employment vetting, and are issued with a photo ID card, which MUST be presented when entering your site. All TNBN Subcontractor engineers can provide their own ID at your discretion as proof of Identity.
On the rear of the card there is a number and explanation on how to confirm that the engineer is on official TNBN business. If the engineer does not present a valid identity card, is not the person on the card or there is any doubt, you can refuse access and call TNBN on 0800 019 5562.
Engineers are not required to present proof of identity such as passports or driving licenses as the TNBN identity card provides an equivalent and more readily verified proof of identity. Engineers are instructed that they should ONLY hand over their identity card in exceptional circumstances and then on receipt of a site pass card or token. In these circumstances they MUST be confident that their card is securely stored by a security guard or similar and may ask for a signed receipt for the card.
- Accessing government sites
TNBN will comply with any official government clearance system and process which is required to meet National Security requirements at Government and MOD sites. The use of these clearances and process are not permitted outside government sponsored sites.
- Accessing other customer premises
TNBN complies with the requirements for access to sites where there is a legal requirement for health and safety training, limiting access to those with the appropriate training.
TNBN do not provide enhanced vetting or DBS checks for TNBN engineers or subcontractors visiting any other commercial or Local government sites such as schools and hospitals. There is currently no legislation or mandatory requirement for this.
- Customer work scheduling
TNBN operates a fair work scheduling system to ensure we can cover engineering tasks as effectively as possible. We will provide you with the name of the engineer that will be visiting your premises.