TNBN Phone Engineers

Get a free annual maintenance quote today, we guarantee to reduce your existing rates by 50% and can even offer upgraded systems that will offer you FREE UK and Mobile phone calls  – Call us on freephone 0800 019 5562 to discuss your options

TNBN Telephone Engineers, Maintenance & Support

CALL 0800 019 5562 IF YOU HAVE A FAULT WITH YOUR TELEPHONE SYSTEM OR NEED REPLACEMENT OR NEW EXTENTIONS

Telephone System Maintenance Contract

If a problem occurs with your telephone system, you need a company that are quick to react. A maintenance contract covers your telephone system PBX if it has a major fault. We guarantee a response to major system faults within 4 working hours, and within 8 working hours for minor issues. If a system needs to be changed during a total breakdown, we will endeavour to replace it within 48 working hours under our Service Level Agreement. TNBN PBX Break Fix Maintenance terms and conditions can be found at the top of this page under Terms.

TNBN Exclusive 50% reduction offer for existing customers with a lines and calls account

If you have your lines and calls billing with TNBN we are happy to reduce your annual system maintenance contract by 50%. Please show us your latest renewal price and we shall beat it by 50% giving you the best deal as a loyal customer.

Advantages with TNBN Engineers

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TNBN has the EU recommended £10 million liability insurance to work in building such as schools, hospitals and businesses.

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We have the ability to dial in to most systems for diagnostics and fault reporting. We are also able to offer an emergency divert for all of your incoming calls to an alternative telephone number of your choice during an outage of normal service if your landlines or SIP Trunks service are with TNBN.

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TNBN have a team of highly qualified and experienced engineers on hand to deal with any type of fault or issue you may have.

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TNBN engineers are fully experienced on the installations of new phone systems and re cabling public sector offices within the UK.

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TNBN is a nationwide telecommunications company offering national maintenance coverage for the following systems:

PANASONIC

SAMSUNG

BT

NEC

AVAYA

ALCATEL

TNBN Engineer Pricing:

For work outside of the maintenance contract such as installation of new extensions or replacement cables, system programming, construction charges etc TNBN charges £120 + VAT per hour capped at £450 + VAT per day with a FREE site survey, if required. As a comparison Openreach charge £120 +VAT per hour for each hour onsite with no capping and will usually carry out a site survey first costing an extra £350 + VAT. You can view the Openreach price list here to make a confirmed comparison.

TNBN Policy on identity when visiting a customer premises
  • Policy on proof of identity

All TNBN engineers undergo pre-employment vetting, and are issued with a photo ID card, which MUST be presented when entering your site. All TNBN Subcontractor engineers can provide their own ID at your discretion as proof of Identity.

On the rear of the card there is a number and explanation on how to confirm that the engineer is on official TNBN business. If the engineer does not present a valid identity card, is not the person on the card or there is any doubt, you can refuse access and call TNBN on 0800 019 5562.

Engineers are not required to present proof of identity such as passports or driving licenses as the TNBN identity card provides an equivalent and more readily verified proof of identity. Engineers are instructed that they should ONLY hand over their identity card in exceptional circumstances and then on receipt of a site pass card or token. In these circumstances they MUST be confident that their card is securely stored by a security guard or similar and may ask for a signed receipt for the card.

  • Accessing government sites

TNBN will comply with any official government clearance system and process which is required to meet National Security requirements at Government and MOD sites. The use of these clearances and process are not permitted outside government sponsored sites.

  • Accessing other customer premises

TNBN complies with the requirements for access to sites where there is a legal requirement for health and safety training, limiting access to those with the appropriate training.
TNBN do not provide enhanced vetting or DBS checks for TNBN engineers or subcontractors visiting any other commercial or Local government sites such as schools and hospitals. There is currently no legislation or mandatory requirement for this.

  • Customer work scheduling

TNBN operates a fair work scheduling system to ensure we can cover engineering tasks as effectively as possible. We will provide you with the name of the engineer that will be visiting your premises.