TNBN Telephone Engineers and Maintenance & Support
CALL 0800 019 5562 IF YOU HAVE A FAULT WITH YOUR TELEPHONE SYSTEM OR NEED REPLACEMENT OR NEW EXTENTIONS
Telephone System Maintenance Contract
If a problem occurs with your telephone system, you need a company that are quick to react. A maintenance contract covers your telephone system PBX if it has a major fault. We guarantee a response to faults within 4 hours and with minor faults, 8 hours. If a system needs to be swapped out during a total breakdown we can normally replace it within 48 hours under our service Level agreement. TNBN maintenance T&C’s can be found on the home page tab under T&C’s relating to TNBN maintenance.
TNBN Exclusive 50% reduction offer for existing customers with a lines and calls account:
If you have your lines and calls billing with TNBN we are happy to reduce your annual system maintenance contract by 50%. Please show us your latest renewal price and we shall beat it by 50% giving you the best deal as a loyal customer.
Advantages with TNBN Engineers
- TNBN has the EU recommended £10 million liability insurance to work in building such as schools, hospitals and businesses.
- We have the ability to dial in to most systems for diagnostics and fault reporting. We are also able to offer an immediate emergency divert for all of your incoming calls to a telephone number of your choice during the period of outage.
- TNBN have a team of highly qualified and experienced engineers on hand to deal with any type of fault or issue you may have.
- TNBN engineers have worked on hundreds of jobs installing new systems and re cabling public sector offices in the UK.
- TNBN is a nationwide telecommunication company offering nationwide maintenance coverage for the following systems:
LG / GOLDSTAR
and many more…
TNBN Pricing outside the maintenance contract and for AD Hoc Customers (Ad Hoc customers are customers that do not take a maintenance contract – Customers that don’t take a maintenance contract will have to pay for system replacements if they breakdown and will not have a service level agreement offering quick time fixes)
For work outside of the maintenance contract such as installation of new extensions or replacement cables, system programming, construction charges e.t.c. TNBN charges £120 per hour capped at £450 per day should the work run over time. As a comparison Openreach charge £120 per hour for each hour on site plus many additional costs. In many cases they will carry out a site survey first costing an extra £350. A site survey with a TNBN engineer is £120, for all customers. You can view the Openreach price list here to make a confirmed comparison.
- Policy on proof of identity
All TNBN engineers and undergo pre-employment vetting, and are issued with a photo ID card, which MUST be presented when requesting your site. All TNBN Subcontractor engineers can provide their own ID at your discretion as proof of Identity.
There is a number (0800 019 5562) on the rear of the card and an explanation on how to confirm that the engineer is on official business. If the engineer does not present a valid identity card , is not the person on the card or there is any doubt, you can refuse access and call TNBN security on 0800 019 5562.
Engineers are not required to present proof of identity such as passports or driving licenses as the TNBN identity card provides an equivalent and more readily verified proof of identity. Engineers are instructed that they should ONLY hand over their identity card in exceptional circumstances and then on receipt of a site pass card or token. In these circumstances they MUST be confident that their card is securely stored by a security guard or similar and may ask for a signed receipt for the card.
- Accessing government sites
TNBB will comply with any official government clearance system and process which is required to meet National Security requirements at Government and MOD sites. The use of these clearances and process are not permitted outside government sponsored sites.
- Accessing other customer premises
TNBN complies with the requirements for access to sites where there is a legal requirement for health and safety training, limiting access to those with the appropriate training.
TNBN do not provide enhanced vetting or CRB checks for TNBN engineers or subcontractors visiting any other commercial or Local government sites such as schools and hospitals. There is currently no legislation or mandatory requirement for this.
- Customer work Scheduling
TNBN operates a fair work scheduling system to make sure we can cover engineering tasks as effectively as possible. We will normally allocated named engineers and advise you via email who is to access your premises.