TNBN Ltd Terms & Conditions
For the provision of telecommunications services
1. Definitions
1.1 In these conditions (unless the context otherwise requires):
"the Act" means the Telecommunications act 1984 and any amendments, modifications, re-enactments or
replacements of the Act that may be made from time to time;
"we", "us" and "our" means TNBN. And it’s successors in title and assigns from time to time;
"contract" means using the supply of our services and you being bound by these terms by using the supply of
such services.
"the Hire Agreement" means the hire agreement for the automatic dialler (if any) made between the
Customer and the Company of even date herewith;
"you" and "your" means the person with whom the contract is made;
"the Services" means the telecommunications services to be supplied by us pursuant to the Contract.
1.2 Words in the singular shall include the plural and vice versa, references to any gender shall include the others and
not references to legal persons shall include natural persons vice versa.
1.3 The headings in these conditions are intended for reference only and shall not affect their construction.
2. General
2.1 These conditions shall apply to the Contract to the exclusion of any terms and conditions contained or referred to in
any order, letter, form of contract or other communication sent by you by us and the provisions of these conditions
shall prevail unless expressly varied in writing and signed by a director on our behalf. Where we specifically terms with
you in writing those terms shall prevail over any conflicting terms in these conditions.
2.2 Any concession made or latitude allowed by us to you shall not affect our strict rights under the Contract.
2.3 If in any particular case any of these conditions shall be or be held to be invalid or shall not apply to the Contract
the other conditions shall continue in force and effect.
3. The Services
3.1 We undertake to provide you with the services in accordance with these conditions.
3.2 If appropriate, you authorise us, our agents, our employees or other authorised personnel, to reprogram and/or install
access equipment, in order to provide the Services.
3.3 All times, dates and periods given for performance of the Services are given in good faith but without any
responsibility on our part.
4 Length of the Contract
4.1 The contract shall come into force on and with effect from the date of acceptance by us stated overleaf ("the
Commencement date") and shall continue (subject to the other provisions for termination contained in these
conditions) until either we or you give one months written notice to the other and such notice may be given at any
time.
5. Your use of the Services
5.1 You undertake not to contravene the Act of any other relevant regulations or licences regarding the provision and
use of the telecommunications services.
5.2 You shall ensure that your telecommunications apparatus shall at all times conform to the relevant standard or
standards (if any) for the time being designated under the Act and we shall not be under any obligation to connect or
keep connected any of your apparatus if it does not conform or if in our reasonable option it is liable to cause death,
personal injury or damage to property or to impair the quality of any services provided by us or to put us in breach
of our obligations to any third party. You shall also comply with all relevant statutes, regulations or other legislation in
force from time to time.
5.3 You undertake to use the Services in accordance with the Act, and any licence granted thereunder. You further
undertake not to use the Services:
(a) as a means of communications for a purpose other than that for which the services are provided; or
(b) for the transmission of any material which is defamatory , offensive or of an abusive or obscene or
menacing character or is of a nature which if transmitted would constitute a criminal offence or which
infringes the rights of any third party including but not limited to contractual rights and intellectual
property rights; or
(c) for any purpose which we may notify to you from time to time by reason of any relevant legislation which
comes into force.
5.4 You shall indemnity us from all losses, fines, damages, claims, costs and expenses suffered or incurred by us arising
from or in connection with your use of the Services in contravention of the provisions of this condition 5 or in
breach of any other provision of the Contract.
times, as between the Company and the Customer, remain vested in the Company.
7. Our Access to your Premises and Provision of information by you to us
7.1 To enable us to perform our obligations under the Contract:
(a) you shall permit or procure permission for us, our agents, employees and any other persons authorised
by us to have access to your premises and shall provide such reasonable assistance and information as
we shall request from time to time;
(b) we will normally carry out work by appointment and during normal working hours, but may request
that you provide us access to your premises at other times but such requests shall not oblige you to
provide such access.;
(c) at your request, we may agree to work outside normal working hours and you shall pay our usual
charges for complying with such a request.
7.2 You shall permit us to request and manage as a whole any transactions to connect you to C.P.S. (carrier pre
select) and sign on your behalf if necessary any forms that are to be submitted to British Telecom in order
to use this service.
8. Suspension of Service by us
8.1 We may at our sole discretion upon giving you written notice elect to suspend forthwith provision of the
Services until further notice without compensation on noting you either orally (confirming such notification in
writing) or in writing in the event that::
(a) we are entitled to terminate this agreement, or
(b) we are obliged to comply with an order, instruction or request of the UK Government, an
emergency services organisation, the provision of telecommunications services or the establishment of
networks or any information provided across them or other competent administrative authority.
(c) We need to carry out any emergency works to the network or any equipment installed at your premises
by us for the purpose of providing the services.
8.2 Where any suspension of the Services is implemented as a consequence of your breach, fault or omission
(but not otherwise), you shall reimburse us for all costs and expenses incurred by our implementation of
such suspension and/or the recommencement of the provision of the Services as appropriate.
8.3 If we exercise our right to suspend the Services this shall not restrict our right to terminate the Contract.
9. Our Liability
9.1 In these conditions we do not exclude or restrict our liability for death or personal injury resulting from our
negligence or the negligence of our employees while acting in the course of their employment insofar as the
is prohibited by United Kingdom statute.
9.2 In the event that the Services fail and your calls are diverted to another carrier, we shall not be obliged to pay
any charges incurred by you with that carrier. We shall only be entitled to charge your usage charges for calls
which you make through to us pursuant to the Contract.
9.3 Nothing in these conditions shall impose any liability upon us in respect of any non-performance or Services
which are not performed in accordance with the Contract arising out of your own acts, omissions, negligence
of default.
10. Charges and Payments
10.1 Unless otherwise agreed, you agree to pay for the Services by direct debit or credit card, within fourteen
days of the date of our invoice, such invoice to be rendered once in each calendar month during the
continuance of the Contract.
10.1.1 If the terms of payment are credit card, we reserve the right to hold your credit card details
within a secure area of our systems. This can be taken by us as payment of invoices for our services
when they fall due within our terms.
10.2 You shall pay the price for the services as set out in our proposal. We shall be entitled to decrease our prices
at any time, such decreases to apply to all Services provided after the date of the decrease and to be
reflected in our next invoice. We shall be entitled to increase our charges at any time and shall give you 30
day’s notice of any such increase; such increase will take effect after the expiry of such notice. Upon
notification of any such increase you shall be entitled to cancel the Contract immediately by giving to us notice
in writing within 30 days of the date of our notice of the increase in the charges.
10.3 We shall prepare and send invoices for usage charges each calendar month in arrears or in such other form
and manner as shall be agreed with you. Usage charges payable shall be calculated by reference to data
recorded or logged by us and not be reference to any data recorded or logged by you and such data shall,
in the absence of manifest error, be final and binding.
10.4 The time of payment shall be of the essence of the Contract.
10.5 Without prejudice to any other rights it may have, we are entitled (both before and after any judgement)
to charge daily interest on amounts outstanding 14 days after the date of the our invoice until payment in
full is received, at a rate equal to 2 per cent per annum above the National Westminster Bank plc base
lending rate as current from time to time. Interest shall continue to accrue notwithstanding termination of
the Contract.
10.6 All sums referred to in the Contract are stated exclusive of Value Added Tax and any other taxes of a
similar nature which may from time to time be introduced which shall (if applicable) be charged by us and
6. Allocation and use of Telephone Numbers
6.1 In the event that the Company allocates any telephone numbers to the Customer for the purpose of
providing the Services the Customer acknowledges that it shall not acquire any legal, equitable or proprietorial
right to any
oupsuch numbers and the Company shall be entitled to withdraw or change any telephone number or code or
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of numbers or codes upon giving the Customer reasonable written notice.
(a) the other is on breach of any provision of the Contract and (where such breach is remediable)
fails to remedy that breach within 14 days of a written notice from the non-defaulting party
specifying the breach;
(b) the other is subject to bankruptcy or insolvency proceedings which shall mean bankruptcy
proceedings, becoming insolvent, making any composition or arrangement with creditors or an
assignment for their benefit, any execution distress or seizure;
(c) the Hire Agreement terminates for any agreement.
11.2 Notwithstanding any other provision express or implied in these conditions, we (without prejudice to our
other rights) may terminate the Contract with immediate effect in the event that:
(a) any licence under which the you have the right to run your own telecommunication system and
connect it to our system is revoked, amended or otherwise ceases to be valid; or
(b) you fail to make any payment when it becomes due to us.
11.3 On termination of the Contract for any reason you must pay us any outstanding usage charges for your
usage of the Services up to the date of termination.
12. Matters beyond reasonable control
12.1 Neither we nor you shall be liable to the other for any loss or damage which may be suffered by the other
due to any cause beyond its reasonable control including without limitation any act of God, inclement
weather, failure or shortage of power supplies, flood, drought, lightning, or fire strike, lock out or trade
dispute or labour disturbance, any act or omission of Government, highways authorities, acts of terrorism,
other public telecommunication operators or other competent authority, production or supply of services by
third parties.
13. No liability for loss of profits and date
13.1 We shall not be liable for any costs, claims, damages or expenses arising out of our negligence or our
breach of contract or statutory duty calculated by reference to your loss or profits or income or
production or by reference to the accrual of any such costs, claims, damages or expenses on a time basis.
13.2 We shall not be liable to you for any costs, claims, damages, or expenses arising as a result of our
negligence or for our breach of contractor statutory duty calculated by reference to any loss of
anticipated savings or profits whatsoever or for the corruption or destruction of data.
14. Limitation of liability
14.1 Our aggregate liability (whether in contract or for negligence or breach of statutory duty or otherwise
howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to
and in no circumstances shall exceed a sum equal to one month’s billing for the Services by us to you
based on the average billing for the Services by us to you over the previous 3 months or since the
commencement of the Contract if the contract commenced within 3 months of the date of the claim
concerned.
15. Representations
15.1 No statement, description, information, warranty, condition or recommendation contained in any catalogue,
price list, advertisement, or communication or made verbally by any of our agents or employees shall be
construed to enlarge, vary or override in any way any of these conditions.
16. Confidentiality
16.1 Neither we nor you shall whilst the Contract is in force or thereafter disclose any of the other’s confidential
information nor any details of the others commercial or technical activities or policy except insofar as is
strictly necessary for fulfilling its obligations hereunder and except for any disclosure required by statute or
law and save for information which is or subsequently enters the public domain.
17. Assignment and sub-contracting
17.1 We may assign the Contract with you or sub-contract the whole or any part of the performance of the
Services to any person, firm or company without your prior written consent.
17.2 You shall not assign or delegate or otherwise deal with all or any of its rights or obligations under the
Contract without our prior written consent.
18. General
18.1 The Contract together with the Hire Agreement represents the entire understanding between you and us
in relation to the subject matter hereof and supersedes all other agreements and representations made by
either you or us, whether oral or written and the Contract may only be modified if such modification is in
writing and signed by a duly authorised representative of each of you and us.
18.2 Failure by either you or us to exercise or enforce any right conferred by the Contract shall not be deemed
to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof of any
other right on any later occasion.
18.3 Any notice, invoice or other document which may be given by either you or us under these conditions
shall be deemed to have been duly given if left at or sent by post to your nominated address, invoices or
other documents may be sent, or the other’s usual or last known place of abode or business and such
notice shall be deemed to be served immediately if left at the above address for notice or 72 hours after
posting if posted as aforesaid.
10.7 The price for the Services shall be due in full to us in accordance with the terms of the Contract and you
shall not be entitled to exercise any set off, lien or any other similar right or claim.
11. Termination of the Contract
11.1 Notwithstanding any other provision of these conditions, either we or you (without prejudice to its other
rights)
may terminate the Contract with immediate effect by giving notice in writing to the other, in the event that: