Hosted PBX

TNBN Hosted VOIP PBX

Introduction

One of the latest spin offs of business telecom technology is the Hosted PBX. This technology allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment. In fact, the entire telephone system is operated and maintained by your Voice-over-IP (VoIP) service provider. A Hosted PBX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a major blue chip company telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.

Key concepts behind a Hosted PBX service:

  • Your telephone system is “hosted” or operated by your provider
  • Works with your existing telephone service or completely replaces it
  • Can be used with landlines, mobile phones, VoIP service or might include VoIP service

Complete with a full suite of telephone features at a price every company will love, our Hosted PBX is the phone service designed for your business. From a single user at a home office to a multi-user, commercial-grade call centre, Easy Office Phone provides a complete solution customised for your individual business needs. Our products include telephone numbers, local and long-distance calling and a host of powerful and customisable features such as auto-attendants, call queues, conference calling and much more. Offer companies with multiple locations the ability to operate under one umbrella, allowing increased productivity and reduced resource requirements. Now, your workers can work from home, or any location globally with our easy to use, plug and play Hosted PBX solution.

The Benefits of a TNBN Hosted VOIP PBX

There are a number of key advantages to using a Hosted VOIP PBX versus traditional telephone service or purchasing an office telephone system.

  • Initial Cost Savings- You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution the office telephone system is operated and maintained by your provider.
  • Ongoing Cost Savings- Typically, a Hosted PBX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay.
  • Geographical Flexibility- Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.
  • Local Presence- Hosted PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in London or the USA as an example.
  • Credibility- For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organisations.
  • Scalability- Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.
  • Quick Setup- A Hosted PBX solution can have you up and running very quickly compared to a traditional telephone system.
  • Ease of Use- End-user management of a Hosted PBX is far more user-friendly than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialised skills or experience.

FAQS

What hardware will I require on-site?

As the phone system is hosted at one of our data centres the only equipment required on-site would be your handset.

How much bandwidth do I require?

A single call takes 90KB of bandwidth, this can be reduced to 30KB by compressing the call.

What type of phone lines will I require for it to work?
You will need to use TNBN SIP trunks which are IP phone lines. 1SIP trunk is the equivalent to 1 basic phone line. Sip trunks are the technology replacement for ISDN30e and can be purchased from TNBN for just £6 per SIP. SIP lines will save a business around 50% in line rental charges. TNBN can provide any type of SIP line with any UK local based code number attached to it – i.e 0208, 0161, 0151 e.c.t.

Can I record my calls?

A Call recording facility is available on all of our hosted PBX platforms and costs £75 per month. You will have full access to all recorded calls via the online portal. You can also save and download messages in a WAV file to your PC.

Is there an additional cost for UK numbers?

We supply free UK DID’s with all of our hosted PBX solutions.

Can I port my number from my current supplier eg. BT?

Yes we can port numbers from your current supplier as we have porting agreements in place with most major number providers.

Do you have a conference service and what is the cost?

Yes we do have a conference service and this is free with our hosted PBX.

Can I monitor who is on the phone?

Yes via access to the user interface you have a live view showing who is on the phone.