Q. What is CPS (Carrier Pre Selection)
A. Carrier Pre-Selection (CPS) is a government approved mechanism that allows end-users to select, in advance, alternative Communications Providers to carry their calls without having to dial a prefix or install any special equipment at their premises. The end-user subscribes to the services of the CPS operator and chooses for their calls to be carried by them. The end-user is billed for these calls by the CPSO or CPS Reseller - In this case TNBN.
Q. How does TNBN offer cheaper line rental?
A. TNBN offers wholesale line rental (WLR) which is a product that BT is obliged to provide to other Communications Providers. It enables other Communications Providers to offer both line rental and calls to end-users over BT's local network. This usually means that the end-user no longer has a contractual relationship with BT and is billed solely by the WLR provider - In this case TNBN.
Q. Does it cost anthing to switch to TNBN?
A. No. Switching is 100% free of charge.
Q. Will my broadband still work if I switch?
A. Yes. and there will be no configuration needed - your provider will bill you as normal.
Q. In the unlikely event of a fault who do I call?
A. If a fault occurs you can call TNBN. We will rectify the fault - BT openreach will still fix your lines under our banner at no extra charge.
Q. If I sign up how long does it take to switch.
A. If you register for just calls it takes up to 10 working days - If you switch lines as well it takes up to 20 working days.
Q. Will there be any downtime?
A. No. We will switch you on an automatic transfer and the whole process is seamless.
If you have a question please use the the from below. We will email you with an answer so make sure you give your current email address
NOTICE: The Information you give to TNBN WILL NOT be passed to any third party company.